Frequently Asked Questions

Our Products

What size should I order?

You can find the size chart in each product description, or on our size guide page. If you have ANY additional sizing questions or concerns, please do not hesitate to contact us via email or on ourcontact us page.

Where are your products manufactured?

All of our items are printed in the United States. 

Most items are made in the U.S. However, for those that aren't, they are manufactured by WRAP certified factories, sweatshop-free, and assembled with parts made in the US.

Are your products made from ethical materials?

YES. We believe that fashion, especially those promoting an environmental cause, should not harm our environment in the making. At Connected, we only use ethically made, sweatshop-free, and eco-friendly products. Our products are made only from plant-based materials, nothing synthetic. We are constantly striving to use the most sustainable and eco-friendly materials that we can attain.

Is your printing process eco-friendly?

YES. Again, we believe that fashion should not come at a cost to the environment. All inks used for our products are water-based and eco-friendly. In addition, we only print our products to order, meaning nothing goes to waste. 

Why does my shirt smell like vinegar?

It is not unusual to smell a vinegar smell when unpacking your new tee. The smell is from the pre-treatment used to help the ink bond with the fabric, and without it the ink would flake off and not last nearly as long. This is only temporary and the first wash will take away the smell.

Shipping & Delivery Time

Do you ship Internationally?

We do ship internationally! The only countries that we cannot ship to at the moment are Crimea, Cuba, Iran, Syria, and North Korea, due to legal or shipping carrier limitations. We hope to deliver to these locations soon!

How much does shipping cost?

Our shipping rates are dependent upon location. Below are our current shipping rates for the United States and international orders.

Shipping Price

US: $5.00

US Orders $75+: FREE

International: $20.00

Why did I get charged additional International shipping fees?

Dependent upon your country, you may be charged additional fees upon delivery. You, the customer, are responsible for any shipping charges, duties and taxes not otherwise collected by Connected Clothing Company. Please consult your countries tax and duties requirements before purchase. Customers are responsible for paying International Customs Charge, when applicable, which is not included with your purchase. If packages are not claimed and sent back to our facility, we will not refund your order.

What do I do if I entered an incorrect shipping address?

We only follow the shipping information that you provided at checkout when placing your order. Connected Clothing Company is not liable for lost, held, or mis-delivered items due to an incorrect shipping address. Order confirmations are sent via email as soon as the checkout process is completed for you to confirm the purchase and review its details.

If you do realize you have entered an incorrect shipping address, please email us as soon as possible at customerservice@connectedclothingcompany.com. It is not guaranteed that your address will be corrected in time.

How long will it take my order to ship?

Each of our products are made to order with every purchase, just for you! On average, it takes between 4 and 7 business days for an order to be fulfilled once it is placed. Shipping times are generally between 2 and 6 business days after fulfillment, however orders being sent outside of the United States may take a few days longer. Shipping times may also vary (shorter or longer) depending upon demand. 

Where can I find my tracking information?

You will receive an email with a tracking number as soon as one is available. This tracking information may take some time to update after it is sent out.

What do I do if my package is lost/stolen?

Please check the tracking number(s) provided with your order to ensure delivery to the correct address. If your package was stolen, please file a report with your local police station and the delivery company. Once your package is shipped, it is the responsibility of the delivery company. Unfortunately, we are unable to replace lost or stolen packages that are marked as delivered, but please contact us and we will do everything that we can.

Care Instructions, Returns & Exchanges

How should I wash my new shirt?

As most of our products are 100% cotton, high temperature washing or drying can damage the print or shrink the fabric. For the longest life of your garment, machine wash with cold water, inside-out, on a gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when absolutely necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron printed designs. Do not dry clean.

How should I wash my new hat?

The best way to clean your hats is to hand wash them instead of placing them in the washing machine. This will help retain their shape and won't diminish the quality of the embroidered design. Use a mild detergent with lukewarm water. Do not bleach. Any spots needing more attention, use a brush with soft bristles.

I accidentally ordered the wrong size! How do I exchange it?

Size exchanges are allowed one time only and only if items are unwashed and unworn in their original condition. Items can be exchanged up to 15 days from the delivery date.
You will have to pay for the return shipping to us, and once we receive it we will issue store credit for the original purchase price of the item.
All shipping costs are non-refundable. The customer will be responsible for arranging shipments and covering shipping costs associated with exchanges.
Please email us at customerservice@connectedclothingcompany.com to start the size exchange process.
Jewelry cannot be exchanged.
Notice: We do not do returns or refunds. If there is an issue with your order, please reach out to us.

Do you accept returns?

We do not accept returns or refunds. Size exchanges are allowed one time only and only if items are unwashed and unworn in their original condition. Items can be exchanged up to 15 days from the delivery date.
You will have to pay for the return shipping to us, and once we receive it we will issue store credit for the original purchase price of the item.
All shipping costs are non-refundable. The customer will be responsible for arranging shipments and covering shipping costs associated with exchanges.
Please email us at customerservice@connectedclothingcompany.com to start the size exchange process.
Jewelry cannot be exchanged.
Notice: We do not do returns or refunds. If there is an issue with your order, please reach out to us.

What do I do if I received a defective item?

If you received a damaged or defective product, or if there was an error with your order, please contact us with photos within 2 days of delivery. We will replace damaged products, however we cannot offer refunds.

I have a question that wasn't answered here.

For additional information or further questions, please email us at customerservice@connectedclothingcompany.com or visit our contact page.